Moving FAQ Guide — Answers from Merit Movers Experts

We strive to offer clear, reliable information for our clients. Below you’ll find answers to the most common questions about our moving, packing, and storage services.

Category / Question	Answer
1. Scheduling & Planning Your Move
How do I book or reschedule my move?	Contact our Customer Care team for long-distance relocations. Local moves can be managed online. Advance notice is always required.
How far ahead should I plan my move?	We recommend scheduling at least 1–2 weeks in advance during off-peak months, and 3–4 weeks ahead during busy seasons (April–September).
What’s the best time to make a reservation?	As soon as you have a moving date in mind. Even if you don’t have all the details, we can hold your spot.
Which days are best for moving?	Weekdays—especially Tuesday or Wednesday—offer better rates and less traffic.
Need help?	Call us at +1 (888) 711-4778 for quick scheduling assistance.
2. Pricing, Billing & Payments
What’s included in your moving rates?	Our prices cover movers, equipment, furniture protection, basic insurance, disassembly/reassembly, fuel (for most areas), and handling.
How do you charge for local vs. long-distance moves?	Local moves are billed hourly; long-distance moves depend on distance and shipment weight.
Do you charge for stairs or elevators?	No extra fee for local moves. Long-distance relocations may include additional access charges if needed.
What payment methods do you accept?	Visa, MasterCard, Discover, cash, and cashier’s checks. A 3% fee applies to long-distance card payments.
When is payment due?	Full payment is required before unloading, as per federal regulations.
Should I tip the movers?	Tips are optional but appreciated. A 15–20% gratuity is standard.
What if I cancel my move?	Refunds depend on the timing of your cancellation. Please review our policy or contact support.
3. Services & Moving Options
Do you offer packing services?	Yes, we provide full or partial packing and supply quality materials to protect your items.
Will you disassemble and reassemble my furniture?	Yes, this service is included at no additional cost.
Can movers place items where I want them in my new home?	Absolutely. Our team will arrange your furniture and boxes wherever you prefer.
Do you move antiques or artwork?	Yes, our experts specialize in handling valuable and delicate items with the utmost care.
Do you handle office and business moves?	Yes, we manage office relocations with tailored solutions for commercial clients.

Category / Question	Answer
4. Storage & Packing Solutions
Do you offer mobile storage units?	Yes, we provide eco-friendly wooden vaults for convenient and safe storage.
How are my items stored?	Belongings are kept in secure wooden vaults or dedicated areas suited to their size and type.
Is storage available for businesses?	Yes, we provide commercial warehouse options and inventory control systems.
Can you store large items?	Definitely. Oversized furniture and equipment are safely kept in our climate-controlled facility.
Is your storage secure?	Yes, our facilities are monitored, alarmed, and have a long record of safe item protection.
Do you provide wardrobe boxes and packing supplies?	Yes, wardrobe boxes are free for local moves and available for purchase for long-distance. Packing supplies can be delivered to your location.
Are my items insured in storage?	Yes, all stored belongings are fully insured for your peace of mind.
5. Moving Day & Logistics
When will the movers arrive?	You’ll receive a confirmation call 48 hours before your move with the arrival window.
What is a delivery window?	The delivery window indicates the estimated timeframe for your shipment’s arrival, based on distance and load.
How many movers will there be?	Usually, teams consist of 2–8 trained professionals, depending on the job size.
What size are your trucks?	We use 26-foot Biodiesel trucks locally and 18-wheel trailers for cross-country deliveries.
Do I need to be home during the move?	Yes, or a designated adult with Power of Attorney should be present.
What if the weather is bad?	Severe weather might affect timing, but our team is trained to work safely in most conditions.
Our commitment:	No matter the circumstances, Merit Movers delivers top-quality service every time.
6. Company Policies & Safety Standards
Are your movers background-checked?	Yes. Every mover passes a full background check and completes at least 30 hours of training.
How experienced is your company?	Merit Movers has over a decade of experience in residential and commercial moving.
Do you use subcontractors or brokers?	No. We operate our own fleet and employ all movers directly.
Who are your crew members?	Our movers are full-time, highly trained professionals—never day laborers.
What if something gets damaged?	Coverage depends on your protection plan—basic coverage or Full Value Protection for added security.
Who should I contact after my move?	Reach out to Customer Service using the contact details in your moving documents.
Our promise:	Merit Movers values your trust and ensures reliable service, full support, and transparent communication.